Terms & Conditions

Terms & Conditions

motto Website Terms and Conditions

Please make sure you read through these terms and conditions before using this site.

We may update these terms from time to time. Each time you wish to use our site, please review these terms to ensure you understand the terms that apply.

We may update our and change our site from time to time to reflect changes in our users’ needs, products and other business initiatives.


motto Limited, company number 14276689.

Contact details

Our full contact details are as follows:

Registered Address: motto merchant services, 11 Tower View, Kings Hill, West Malling, ME19 4UY

Telephone Number: 0300 333 4994

Email address: info@mottopay.com

We are registered with the Information Commissioners Office (ICO), the data protection regulator in the UK. Our registration number is: ZA854297

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK Supervisory Authority for Data Protection Issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance on the details listed above.


These terms lay out the rules for using our websites: www.mottopay.co.uk and www.mottopay.com

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

Intended Users

Our site is created and directed to people residing in the UK. We do not guarantee that the content is available or appropriate for users in other locations.

Access to information on our site

Our site is made available free of charge and is intended to provide general information only. You must obtain professional advice before taking or refraining from any action on the basis of the content on our site.

We do make reasonable effort to update the information on our site, however, we provide no warranties or guarantees, expressed or implied, that the information on our site is accurate, complete, or up to date.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

We’re not liable for any loss or damage that may come from using our website. This includes any direct, indirect or consequential losses, any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise the use of our website and any websites that are linked to or from it the inability to use our website and any websites that are linked to or from it.

This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen.

This includes (but is not limited to) the loss of your:

  • Income or revenue
  • Salary, benefits or other payments
  • Business
  • Profits or contracts
  • Opportunity
  • Anticipated savings
  • Data
  • Goodwill or reputation
  • Tangible property
  • Intangible property, including loss, corruption or damage to data or any computer system
  • Wasted management or office time

We may still be liable for:

  • Death or personal injury arising from our negligence
  • Fraudulent misrepresentation
  • Any other liability which cannot be excluded or limited under applicable law

Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment to the accessibility of the website. You must not use the website in any way which is unlawful, illegal, fraudulent, or harmful or in any connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit, or other malicious software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without motto’s written consent.

You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this, you would be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Keeping your details safe

If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@mottouk.co.uk.

Other Websites

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. We do not endorse these websites and we have no responsibility for the content of the linked websites.

Other terms that may apply to you:


Our Cookie Policy

Our Privacy Policy



This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, the design, layout, look, appearance, and graphics.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect the rights applicable.

Governing law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

Any dispute you have which relates to these terms and conditions, or your use of our site (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.